Auckland Delivery Delays

Updated 5th November 2021

Due to NZPOST services not always being available. We are now shipping all Auckland orders through Pass The Parcel.

Please note that we are still experiencing delays of 5 to 7 working days on most parcels going to an Auckland address.

Please do not send parcels to businesses in Auckland or Waikato that are currently closed.

Please feel free to contact me if you have any further questions.
With retail restrictions still in effect in Auckland, we continue to see sustained demand for online shopping and parcel delivery. We have implemented numerous actions to scale our network to record levels – scaling our Auckland deliveries to over 740k items a week. Our priority is sustaining these record delivery levels and reducing the backlog of items to ensure our network continues to operate safely while retail stores remain closed in Auckland. Specific pick-up limits have been implemented to help manage the volume of Auckland items we are receiving.

We are working with NZPOST to manage the large volumes they are experiencing.
So this means NZPOST services may not be available from time-to time.
With retail restrictions still in effect in Auckland, NZPOST continues to see sustained demand for online shopping and parcel delivery.
They have implemented numerous actions to scale their network to record levels – scaling Auckland deliveries to over 740k items a week.
NZPOST’s priority is sustaining these record delivery levels and reducing the backlog of items to ensure our network continues to operate safely while retail stores remain closed in Auckland.
So, specific pick-up limits have also been implemented to help manage the volume of Auckland items we are receiving.
Unfortunately, if NZPOST continue to receive Auckland items in excess of our daily limit, they will need to pause future collections of Auckland items from us.
We understand this is a significant impact for you, however it is critical for NZPOST to maintain pick-ups in line with what they can reasonably deliver.
Ensure a safe operating environment for their people, and avoid more severe restrictions.

Please feel free to contact me if you have any further questions.
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